Shipping policy
Shipping Policy
Order Processing
All orders are processed within 2-3 business days after payment has been received. Once your order has been processed, you will receive a shipping confirmation email with tracking information (where available).
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery time: 6–12 business days
Please note that these are estimated delivery times and are not guaranteed.
Delays
While most orders arrive within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:
- Courier or carrier delays
- Severe weather conditions
- Customs inspections
- High shipping volumes during holidays
- Incorrect or incomplete shipping addresses
- Other unforeseen logistical issues
We appreciate your patience if these situations occur.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email (when available). Please allow 24–72 hours for tracking information to update after shipment.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping addresses provided by the customer.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is managed by the courier.
While we will gladly assist you in communicating with the carrier and investigating shipping issues, we cannot guarantee delivery dates and are not responsible for delays caused by the shipping carrier, customs, weather, or other events outside our control.
If a package is confirmed by the carrier as lost in transit, please contact us and we will work with you to find an appropriate solution.
Contact Us
If you have any questions about your shipment, please contact us at:
Email: chapterforward57@gmail.com