Refund policy
Return & Refund Policy
We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be in its original packaging (if applicable)
- Include proof of purchase or your order number
To request a return, please email us at chapterforward@gmail.com with your order number and the reason for your return.
Please do not send your item back without contacting us first, as returns sent without prior authorization may not be accepted.
Return instructions and the appropriate return address will be provided once your request has been approved.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at chapterforward@gmail.com. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Non-Returnable Items
If you’re unsure whether your item is eligible for a return, please contact us before requesting one.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If you haven’t received your refund within 15 business days after approval, please contact us at chapterforward@gmail.com.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: chapterforward57@gmail.com